Open source is at the heart of our business. The inherent nature of open source creates transparency and trust – two key values that are pervasive in how we develop, distribute and provide support for our products.


Customers and developers can have complete access to our open platform, making Sugar an extremely flexible CRM solution. As businesses grow, and as business and social networks evolve, Sugar can easily be modified, extended and integrated to meet changing needs quickly and effectively. This makes Sugar a long-term solution that will continue to add value after other CRM applications have become obsolete.


More than 30,000 registered developers in the Sugar community drive SugarCRM innovation through testing, feedback, extension creation, and complementary applications. Many of their projects and extensions can be found at SugarForge, our developer community resource, and SugarExchange, our commercial repository of extensions and complementary applications. Between the active developer community and Sugar-certified partners, virtually any Sugar business integration, extension, or plug-in can be created or already exists.


Sugar Community Edition is licensed under version 3 of the AGPL.  The Sugar Profesional, Corporate, Enterprise and Ultimate editions are distributed under a commercial license. For every edition, customers receive full access to the source code, which means they have control over how their CRM system performs now and into the future.Compare product editions (.pdf).

What makes SugarCRM sweet

Learn how to cut through noise and drive personalized, relevant prospect engagement that generates high quality leads.



Our updated user interface makes finding and working with your customer information easier than ever. We’ve combined three navigation bars into a single new one, so you’ll spend less time navigating and more time working productively. There’s also a new collapsible footer that conveniently displays any integrated applications.



You’ll love the improvements we’ve made to Sugar’s calendar. Create recurring meetings and calls and change their duration with the easy new drag and drop calendar interface. Send automated email reminders before your meetings to boost attendance. Invite contacts outside of Sugar to your meetings. View meeting details in other calendars with the new iCal integration. Sync your meetings to popular calendar applications with the Sugar Plug-ins for Microsoft Outlook and Lotus Notes.



Sugar is faster than ever. Our engineers tell us it’s due to “client-side resource caching,” “reduced ‘getImage’ load times,” and “faster listview queries.” What it means if you’re not a software developer (or even if you are) is noticeably quicker page loads and shorter response times. Everything feels “snappier” so Sugar’s more enjoyable to use and work gets done faster. It’s just another example of Sugar’s “user first” design philosophy.



Stay productive anywhere with Sugar mobile apps. Our latest, SugarCRM Mobile, manages activities, accounts, opportunities and more, from your iPhone or Android phone. One-touch access from a contact to email, text messages, even maps, makes it Sugar in the palm of your hand. Sugar also has native apps for Android and BlackBerry devices, and enables access from most mobile browsers, so now anyone can enjoy the power of Sugar no matter where they are.



Sugar makes sales forecasting easy, predictable, and accurate. See your quota, quota achievement, and pipeline numbers in active graphs, so you always know where you stand. Try scenarios in draft form before committing to a forecast. Edit inline to save time and effort. Manage team forecasts with single-click access to individual reps’ numbers.